Shipping policy

Shipping and Delivery

We offer reliable delivery all across the US. If you would like more information about delivery times to remote areas or smaller towns, please feel free to contact us.

Tracking

We will send you a tracking number which you can use to verify the order status online. Optionally, we will provide a mobile number of the representative who will be in charge of delivering the order to you.

If items missing or damage occurs

Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:

• Sign on the delivery receipt stating delivery.
• Please check the item in front of the courier by checking the contents of the package. 
• If the item has any damage whatsoever, please include the same note on the delivery comments and request an RTO (Return to Origin) within the first 7 days of delivery.
• WiskiiActive will not take the responsibility of the damaged item(s) after this period.
• Always take photos of any damage. 
• Call the customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible

Extended Storing

All products apart from chemicals, disposables and consumables can be returned or replaced within 7 days from the date of delivery. Full Return & Replacement Policy available at https://www.wiskiiactive/en/returns

If you are not happy with the service we provided, or if you have a suggestion, or if you are happy and would like to encourage us, please contact us on support@wiskiiactive.com. Please be aware that the General Manager will get to read every mail you send, and you will get a prompt and satisfying response.